Contact Us

Please note that, unless otherwise identified, email and Web forms are not secure forms of transmission and therefore should not be used to transmit sensitive personal information.

General enquiries:

For questions or comments of a general nature, please select one of the following options:

  • E-mail
  • Telephone
  • Regular mail:
    • Parole Board of Canada
    • Communications Division
      410 Laurier Avenue West
      Ottawa , Ontario
      K1A 0R1

Record Suspension and Clemency enquiries:

For questions relating to the status of your record suspension (or pardon) application or other information on record suspensions and clemency, please select one of the following options: 

Record Suspension Info number: 1-800-874-2652 (toll-free)

Notice of any changes in your mailing address must be sent in writing to:

Record Suspension Section
Clemency and Investigations Division
Parole Board of Canada
410 Laurier Avenue West
Ottawa, Ontario K1A 0R1

Or by fax: 613-941-4981

Note: Your notice must include your full name, your date of birth, your personal reference number, if available, and your signature.

Victim information:

For questions relating to victim information, call the 1-800 Victims Info line at 1-866-789- INFO (4636).


Media contact information and resources are located in the Media Room section of the PBC Web site.

Web site:

If you experience difficulties while browsing or navigating the PBC website, please send technical questions or comments to the attention of the Webmaster at